Longemont Taihu Lake Town Hotel

i am so surprised staying hotel i have been to Huzhou several times , as my experiences it is best. Speaking chinese is problem, so 管家小娜 is added my wechat. When i send wechat, 管家小娜 take care of special services. Before arrive hotel, 管家小娜 cantact to me i can enroll my car as well. i am satisfied 😆

Specially booked this to watch the new year eve fireworks at taihu ancient town. Hotel is located opposite the ancient town but there is not much else in the area. Room is big and clean. Breakfast has a good variety.

We are a family of 3 who stayed here for 2 nights. The hotel has a penguin enclosure at its lobby and is a favourite for kids. There are also kids' train rides and car rides at the lobby. Our room had a good view of the old town and fireworks at night. But aside from these, the hotel does not match up to its title of a 5-star hotel. - There was no warm welcome or good service during our stay. - The curtains are not black-out curtains, so you will get woken up by the brightness outside at 5am. - The lifts and carpets at the corridor are often dirty and not cleaned well. Not just litter, but large chunks of dust. - Cleaning of our room the next day made it even more dirty. The cleaner just brings the dust of one room into another room. Highly suggest for the hotel to change the type of mop/ broom used. - The restaurant where we had breakfast does not provide fork and knife and said they do not have these cutlery when we requested for it. They only have chopsticks and porcelain spoons. This shows that they are not ready for international tourists.

Hotel manager was extremely helpful, she spoke English and tried her best to help us at foreigners. It was a great experience. Linen could have been changed daily, but other than that, it was great!

入住的前兩天，管家小包就已經加了微信，告知怎麼進入停車場，怎麼找到酒店，還發了園區的官方程序，裏面可以查看各個場所、門票、遊玩點什麼的，特別全面，期間問了管家小包好幾回，回覆的都很及時，贊👍。房間對面就是古鎮，看煙花特別方便！房間裏還有浴缸，小朋友很喜歡在浴缸裏洗澡。去各景點也很方便，地下室就有接駁車！

酒店環境很好，萌萌的企鵝們上班時間還挺長，哈哈。由於入住時會解答任何問題，所以入住真的很慢，建議準備告示牌，把常問到的問題寫在上面。衞生間有大浴缸，乾濕分離，特別是有2個獨立台盆。早餐很豐盛，送了小童早餐券，9點開始進入高峯期，才知道有好多小朋友來住。一定要住古鎮景觀房，到點也許可以和樓上樓下鄰居在陽台聊天，哈哈！客服小稚服務滿分，主動給我發演出時刻表和大馬戲座位表，送來小孩子用品，晚上11點多的訊息都是秒回。自駕的注意一下，停到負2層有電梯上到酒店大堂，負1層衹能走樓梯。